Room Attendant

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are seeking refined and passionate Room Attendants to join the distinguished team at Sofitel Auckland Viaduct Harbour.

With an impeccable eye for detail and a natural flair for excellence, our ambassadors take pride in delivering magnifique luxury experiences, ensuring every guest enjoys the elegance, comfort, and personalised service synonymous with the Sofitel brand. You will also play a valued role in nurturing a collaborative and high-performing team culture.

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Our Ambassador will:

• Clean and service guest rooms in line with Sofitel brand standards, including turndown service and deep cleaning as required

• Maintain public areas, back-of-house spaces, staff facilities, balconies, carpets, and washrooms to impeccable standards

• Ensure all housekeeping equipment, storerooms, and trolleys are clean, organised, and well maintained; assist with stocktakes

• Handle laundry duties, linen deliveries, restocking of room items, and support with heavy lifting when required

• Use cleaning agents correctly and safely in accordance with health and safety regulations

• Report maintenance issues and defective equipment promptly

• Assist guests courteously with requests, escalating where appropriate

• Maintain strict security, key control, and guest confidentiality at all times

• Support the wider Housekeeping team with room set-ups, extra beds, accessibility items, and general duties as required

• Prior housekeeping or cleaning experience in a luxury hotel or similar environment preferred
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Good level of physical fitness. This role has physical demands of lifting and carrying and being on your feet.
• Ability to work efficiently under pressure and manage time effectively
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of cleaning products, procedures, and safety protocols
• Ability to work independently and collaboratively as part of a team
• Basic English language skills for communicating with guests and team members
• Reliable and punctual with a strong work ethic

• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary Meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks
• Access to our Employee Assistance Program