Room Attendant

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About the role  

The Room Attendant plays a key role in ensuring a seamless guest experience by maintaining the highest level of cleanliness and presentation standards in guest rooms and public areas.  The position is responsible for inspecting and ensuring that their assigned rooms, meet hotel quality and standards before reporting them as guest-ready.  The Room Attendant will uphold hotel standards by being a role model in cleanliness, efficiency and guest service.   

Key Duties 

• Clean and service guest rooms, storage areas and corridors efficiently, while adhering to hotel cleanliness standards and brand expectations.  This includes, sweeping and mopping floors, vacuuming and shampooing carpets and cleaning curtains and upholstered furniture as well as dusting and polishing furniture, fixtures and fittings.      

• Ensure proper bed making techniques and presentation of guest rooms, including attention to details with room setup.  

• Conduct a self-inspection of each assigned room to ensure all cleaning tasks are completed to the highest standard and follow up on any touch ups needed, before marking the room as ready.   

• Ensure guest amenities, linen and supplies as well as advertising material, in bedrooms and bathrooms, are replenished to the correct standards for the room type. 

• Remove rubbish from guest rooms and public areas, empty garbage bins and take contents to waste collection area for removal.   

• Promptly report any maintenance issues, damaged items or missing amenities to the Housekeeping Supervisor.  

• Assist with daily room allocations.  

• Report any lost property following the correct procedure.  

• Carry out deep cleaning tasks and special housekeeping projects as assigned.  

• Ensure guest laundry is handled in line with Hotel policy. 

• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual and ensure that all department equipment is maintained to a high standard.  

• Assist with regular equipment stocktaking. 

• Ensure the security of keys and guest rooms at all times, by adherence to security procedures. 

• Report any suspicious persons or items to Supervisor. 

• Follow all health, safety and hygiene protocols, including the correct use of cleaning chemicals and PPE.   

About you 

• You have at least one year of experience as a Room Attendant.  

• You take pride in delivering spotless rooms for our guests, with a strong work ethic and keen attention to detail.   

• You thrive in a team environment, enjoy collaborating with colleagues and are always willing to lend a hand when needed.   

• With a sharp eye for detail, you tackle challenges diplomatically, always striving for win-win solutions.  You are highly organised, efficient and able to juggle multiple tasks with ease.   

• You are comfortable with physical tasks such as standing, bending and lifting objects daily.   

• You are flexible to work across a 7-day rotating roster, including weekends and Public Holidays. 

Benefits of working at Mercure QT Resort

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.   

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.