- Full-Time
- Permanent
- IBIS
- Rooms
__jobinformationwidget.freetext.LocationText__
ibis Roma Fiera, Rome, Italy
__jobinformationwidget.freetext.ExternalReference__
REF89Q
RICEVIMENTO TURNANTE - FRONT OFFICE
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
L'ibis Roma Fiera offre 140 camere nei pressi dell'aeroporto di Fiumicino e del nuovo polo fieristico della città, posizione ideale per un soggiorno a Roma per clienti business. Il nostro hotel dispone di un bar in funzione 24 ore su 24, di un ristorante aperto ogni giorno dalle 19.00 alle 22.30, di un centro fitness e di due sale riunioni modulari con tecnologie all'avanguardia. È uno dei migliori hotel economici a Roma, con garage gratuito e facilmente raggiungibile dalle autostrade A1 e A24.
Tecnica professionale e relazione con il cliente:
- Riserva alla clientela un’accoglienza calorosa, efficiente e all'altezza degli standard qualitativi dell’hotel
- Esegue nel sistema informatico in uso nell'hotel le procedure informatiche e amministrative dei check-in/check out
- Verifica le garanzie e le prenotazioni dei clienti
- Garantisce il monitoraggio costante del soggiorno dei clienti, comunicando a colleghi e superiori le informazioni importanti e verificando le garanzie
- Risponde alle telefonate e riceve sistematicamente le prenotazioni
- Gestisce, verifica e controlla la propria cassa personale
- Risponde alle varie richieste dei clienti e le segue per garantirne l'adempimento
- Fornisce informazioni turistiche ai clienti
- Realizza i diversi progetti affidatigli/le dai suoi superiori
- Applica le procedure e le politiche stabilite dal marchio e dall'hotel riguardo al controllo dei clienti ed alla sicurezza delle persone
- Si accerta che le richieste particolari dei clienti siano inoltrate ai servizi competenti
- Incarna lo spirito Heartist nelle interazioni con i clienti
Commerciale / Vendita:
- Conosce i servizi proposti dall'hotel, ne informa il cliente su sua richiesta e lo stimola a utilizzarli proponendogli di prenotarli
Management trasversale:
- Lavora in stretta collaborazione con i servizi dell’hotel
Igiene/Sicurezza delle persone/Ambiente:
- Vigila sulla pulizia del luogo di lavoro e sul corretto funzionamento del materiale ricevuto in dotazione
- Conosce ed applica i comportamenti da seguire durante un'evacuazione in caso di incendio
- Conosce e applica la politica del piano di sviluppo sostenibile
- Applica le norme di sicurezza sull'accoglienza dei clienti, in particolare di quelli con disabilità
- Padronanza dell'inglese e di una seconda lingua secondo le esigenze dell'hotel
- Senso del servizio e dell’accoglienza
- Passione per il cliente
- Competenze informatiche (elaborazione di testi e fogli di calcolo, OPERA)
- Ottima capacità relazionale ed eccellente comunicazione (interna e con la clientela)
- Capacità di lavorare efficacemente in un team e spirito di iniziativa
- Attenzione ai dettagli
- Organizzazione e diligenza
- Flessibilità e versatilità
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel. • Re-sheet all rooms daily with clean linen, ensuring creases are removed
Reference
66257b8d-f270-423f-bd7f-47d52d7afdb5
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Recepcjonisty, który dołączy do naszego TRIBE i stanie się pierwszym punktem kontaktu dla naszych gości. W tej roli będziesz twarzą i sercem TRIBE, tworząc niezapomniane pierwsze wrażenia i re
Reference
a4381b65-c1ac-4f5d-b885-cb3d388bfbd1
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Specjalisty ds. Rozliczeń Hotelowych, który dołączy do naszego TRIBE i zadba o precyzję i integralność naszych finansów. W tej roli staniesz się strażnikiem dokładności i wydajności, zapewniaj
Reference
a415d51e-b7e1-406f-ab50-fc9979673622
Expiry Date
01/01/0001
Salary
Location
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Central Jakarta
Job Category
Rooms
Description
Key Responsibilities:Guest Services & Operations:Welcome guests warmly and provide a seamless check-in and check-out experience.Handle guest inquiries, reservations, and requests professionally and ef
Reference
88197daf-8f51-4721-a7ae-eaca5fd29db0
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy dobrego koordynatora, który poprowadzi zmiany naszego zespołu recepcji i będzie ambasadorem wyjątkowego doświadczenia TRIBE. W tej roli staniesz się liderem pierwszego kontaktu z gościem, kszt
Reference
6ed359fe-0a89-4eda-9217-d600e60d94f4
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Specjalisty ds. Guest Experience, który dołączy do naszego TRIBE i będzie kształtować niezapomniane doświadczenia gości. W tej roli staniesz się sercem naszego hotelu, tworząc autentyczne i wy
Reference
db4a0d10-708a-493c-8f53-74d844fb5ad3
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The PositionHandle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.KEY ROLES & RESPONSIBILITIESUnderstand the key principles of ACCOR’S Prici
Reference
ccf80140-5e62-4103-a21c-5aabbbd22dcb
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Night Auditora, który dołączy do naszego TRIBE, wprowadzając zmiany na scenie hotelarskiej. Jako strażnik doświadczeń naszych gości podczas nocnych godzin, zapewnisz płynne funkcjonowanie hote
Reference
fd69349b-9ec3-4718-a21e-7997d0c45379
Expiry Date
01/01/0001
Salary
Location
ibis Budapest City, Budapest, Hungary
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
Az Ibis Budapest City Szálloda Front Office csapata vár Téged RECEPCIÓS munkakörben! Könnyű megközelíthetőség (Blaha Lujza tér megállótól néhány perc séta), színes munkanapok és számos lehetőség vár n
Reference
2d1ee44b-e742-4183-ac0c-ee96fca18305
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Access Paris Clamart, Clamart, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Clamart
Job Category
Rooms
Description
Réceptionniste (H/F) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent
Reference
f384fd26-1427-4ca1-9d8c-e723cb1552bf
Expiry Date
01/01/0001