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  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

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Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia

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REF60174S

Front Desk Agent

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

Key Responsibilities:

Guest Services & Operations:

  • Welcome guests warmly and provide a seamless check-in and check-out experience.

  • Handle guest inquiries, reservations, and requests professionally and efficiently.

  • Provide accurate information about hotel services, facilities, and local attractions.

  • Ensure guest preferences and special requests are noted and fulfilled.

  • Address and resolve guest concerns promptly and courteously.

Front Office Administration:

  • Maintain accurate guest records and process payments securely.

  • Operate the hotel’s property management system (Opera Cloud) efficiently.

  • Coordinate with housekeeping and other departments to ensure room readiness.

  • Handle cash, credit card transactions, and billing processes accurately.

  • Assist in night audit procedures when required.

Brand Standards & Professionalism:

  • Uphold Pullman Jakarta Indonesia’s brand standards and service excellence.

  • Maintain a polished and professional appearance at all times.

  • Ensure compliance with hotel policies, procedures, and security protocols.

  • Promote Accor loyalty programs and encourage guest enrollments.


Qualifications

Qualifications & Requirements:

  • Diploma or degree in Hospitality, Tourism, or a related field.

  • Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.

  • Proficiency in English and Bahasa Indonesia; additional language skills are a plus.

  • Strong interpersonal and communication skills.

  • Ability to multitask and work in a fast-paced environment.

  • Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.

  • Flexibility to work shifts, weekends, and holidays as required.


Additional Information

Why Join Us?

  • Opportunity to be part of a leading international hospitality brand.

  • Career growth and development within Accor Hotels.

  • Dynamic and supportive work environment.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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