Restaurant Reservations Host

We are opening Melbourne's newest rooftop destination; Cleo

Opening this December, Cleo will bring Eastern Mediterranean flavours and old-world cooking techniques to life, set within a new modern space to celebrate every season

The rooftop of Hyde Melbourne Place will be transformed with warm tones, long tables, generous spaces for relaxed communal dining and an all-new Mediterranean-inspired food and beverage menu.

We’re on the hunt for a Restaurant Reservations Host who knows how to make every interaction shine.

Key Responsibilities

• Support the Guest Experience Manager with incoming reservations via phone, email and online booking platforms
• Greeting guests and ensuring a smooth reservation experience
• Coordinating table allocations to maximise guest satisfaction and venue flow
• Communicating special requests and booking details to the wider team
• Maintaining accurate reservation records and waitlists
• Assisting with general host duties during service
• Providing prompt, friendly and professional customer service at all times
• Support the Management team in ensuring a seamless customer service experience

About You

• Previous experience in a host, reservations or guest services role (hospitality experience highly regarded)
• Strong communication and organisational skills
• The ability to multitask and remain calm under pressure
• Experience using booking systems (e.g., SevenRooms, OpenTable)
• A genuine passion for hospitality and creating memorable experiences for guests
• Flexibility to work across all service periods (breakfast, lunch and dinner) and weekends and public holidays to support operations.

What we offer

• Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group
• Daily Staff Meals 

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities and experiences.