Reservations Manager

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

• Manage all aspects of hotel reservations, including phone and written inquiries, ensuring accurate record-keeping and inventory control.
• Maximise occupancy and revenue through yield management, up-selling techniques, and cross-selling of hotel outlets.
• Handle VIP and press arrivals, coordinating with other departments to accommodate special requests.
• Oversee billing processes, including deposits and credit approvals, in line with Accounts' guidelines.
• Maintain guest satisfaction by providing personalised service, utilising guest history files, and addressing complaints promptly.
• Collaborate with the sales team, passing on leads and managing luxury consortia relationships.
• Generate daily, weekly, and monthly reports, and maintain in-house reservation systems.
• Continuously develop and improve reservation processes, updating templates as necessary.
• Assist with additional tasks as determined by the Head of Revenue and Marketing.

Hotel Managed