- Full-Time
- Permanent
- MONDRIAN
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Mondrian Hong Kong, Hong Kong, Hong Kong SAR China
__jobinformationwidget.freetext.ExternalReference__
REF63935C
Reservations Manager
Region
Greater China
Mondrian is a way of travel.
With its groundbreaking design and progressive programming, it is a “must-visit” destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.
Award winning Mondrian Hong Kong is the companies first opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space and RoofGarden.
Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do?
To ensure an efficient and smooth operation of the Reservations Department; following the hotel standard and responsible for team development.
- To handle all guest inquiries and deliver up-to-standard service
- To perform and respond for accurately processing reservations with details, checking availability, and confirming the booking in the reservations system
- To provide excellent customer service following the Hotel’s standards in all emails and phone calls
- To raise and communicate with the team and other departments for any special guest arrangement and request
- To familiarize the information on the Hotel’s facilities, amenities, service, and standard
- To follow and implement the hotel’s strategies
- To perform any other ad hoc tasks, reports, and duties assigned by the supervisor
- To work on shift and be flexible about working on weekends or public holidays
Knowledge and skills
- Certificate / Diploma or above education qualification in Hotel Management, Business Administration, or related field
- Fresh graduates with passion are also welcome
- Relevant experience in the reservations / front office is preferable
- Fluent in English and Mandarin
- Proficiency in Microsoft Office software: Word, Excel and PowerPoint. Knowledge of Opera Cloud is an advantage
Skills
We offer
- Superior remuneration and benefits
- Medical benefits
- Annual bonus
- Travel benefits
- F&B discounts
- Inclusive workspace
- Flexibility at the workplace
- Fast growth opportunities
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Melbourne Airport, Melbourne Airport, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne Airport
Job Category
Sales & Marketing
Description
About youYou possess a strong drive for success and thrive on the challenge of securing business across both hotel stays and co-working memberships. Your proven track record includes developing and im
Reference
4ec28fd6-adce-4aec-9fc3-857437f90505
Expiry Date
01/01/0001
Salary
Location
Maroochydore, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
20 hours a week, work from home role – just 4 hours shifts per day (Mon-Fri) between 9am & 1pm or 1pm & 5pmPaid, in person training in Maroochydore starting the 26th of May (1 week)$27.30 an hour + Su
Reference
5c03c545-02f0-466f-9f5e-8f1723c450aa
Expiry Date
01/01/0001
Salary
Location
, Darwin, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Darwin
Job Category
Sales & Marketing
Description
Drive Digital Growth: Lead content, SEO, paid ads & EDMs to boost bookings and visibility.Activate Sales Promotions: Deliver creative B2B/B2C campaigns and support F&B & Events sales.Optimise Online P
Reference
637e19cb-1dc3-4516-9cff-dc0cd093163a
Expiry Date
01/01/0001
Salary
Location
SLS Baha Mar, Nassau, Bahamas
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Nassau
Job Category
Sales & Marketing
Description
Under the general guidance of the Director of Sales & Marketing, responsible for directing, coordinating, training, and supervising the Group Sales Managers in all sales-related activities. Responsibl
Reference
233cc49d-e70c-4106-8d56-d83914091d4b
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Sales & Marketing
Description
Reservation Agent Reservation Agents are the beginning of an exceptional guest experience. You will fulfill group, tour, transient, and corporate booking requirements accurately and with warmth and s
Reference
d8a5c3ab-a833-4034-92a6-3441d4525402
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Sales & Marketing
Description
Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clie
Reference
8393d5fb-ad96-484b-851e-1ac0ef1206b6
Expiry Date
01/01/0001
Salary
Location
Sofitel Chicago Magnificent Mile, Chicago, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Sales & Marketing
Description
Pride in every treasured momentSenior Sales ManagerBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. Yo
Reference
94c45544-c187-4eb2-8cdc-89d5dfeacd33
Expiry Date
01/01/0001
Salary
Location
Sofitel Baru Calablanca, Barú, Colombia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Colombia
Job Category
Sales & Marketing
Description
Develop and implement sales strategies to attract MICE clients.Coordinate event planning and execution, ensuring high quality standards.Manage relationships with corporate clients, event agencies, and
Reference
0457ba75-a12c-49c7-8035-fc8d2209da65
Expiry Date
01/01/0001
Salary
Location
ibis Monterrey Valle, San Pedro Garza García, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Mexico
Job Category
Sales & Marketing
Description
EJECUTIVO DE VENTAS Experiencia indispensable en VENTAS.Contar con Cartera de clientes.Coche propio.OBJETIVO:Prospectar, captar y recuperar clientes, para contribuir al crecimiento a través de la eje
Reference
ef58f5c8-df79-4638-8430-2b42e0cda4dc
Expiry Date
01/01/0001
Salary
Location
The Hoxton Vienna, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vienna
Job Category
Sales & Marketing
Description
Werde Teil des Teams und bring Leben in unser Hotel, unsere Restaurants, Bars und Eventlocations – für Locals, internationale Gäste und alle dazwischen!Zusammen mit dem Brand Manager planst du Events
Reference
84e1a29d-98fb-487a-83c5-6c7c0b3119dd
Expiry Date
01/01/0001