Reservations and Group Sales Agent

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime .

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, metro, buses, ferries and light rail).
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services.
• Enhanced parental leave program.

Joining our dedicated Reservations team, our Full time Reservations/Groups Sales Agent will provide a luxury booking experience to our guests. Within this role you will:

• Responsible for assistance with managing group bookings of 10 rooms or more that do not require catering (with the exception of breakfast and group dinner booking).
• Preparation of group information sheets (group movements) and briefing of Hotel stakeholder prior to arrival of group.
• Manage group payments, cancellations, rooming lists, terms and conditions.
• Maintains control of guest history and report to the Group Reservations Executive and Reservations Manager.
• Ensures a clear line of communication with other departments for special requests, or other reservation-related matters.
• Assisting FIT Reservations team to ensure all reservations check lists are accurately actioned within the same working day
• Assisting FIT Reservations team to answer all calls promptly, using hotel specific greetings
• Assisting FIT Reservations team to process and input FIT and corporate reservations following hotel policy.

• Previous experience in hotel reservations, preferably in a luxury hospitality environment.
• Strong organisational and multitasking abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
• Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favourable

Additional Information

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge,  we look forward to finding out more about you and invite you to apply!

Please note, current full-time working rights in Australia is required for this role.