Reservations Agent

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Reservations Agent is responsible for handling all guest room reservation inquiries with the highest level of professionalism, accuracy, and attention to detail. This role ensures a seamless booking experience that reflects the hotel’s luxury standards while maximizing room revenue and occupancy. The Reservations Agent acts as a key point of contact for guests, travel partners, and internal departments to ensure exceptional service and operational efficiency. In addition, this position will be heavily involved in the achievement of Forbes 5-star standards.

Education & Experience:

• 2+ years of prior experience in a related position in a luxury 5 star hotel preferred
• College degree in hotel or business administration highly preferred

General Requirements:

• General knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others
• Ability to make decisions with only general policies and procedures for guidance
• Strong computer literacy, particularly with Opera, OTA extranets and Microsoft Office
• Must effectively adhere to strict daily/weekly/monthly deadlines.
• Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential
• Strong knowledge of Forbes Standards and ability to coach team in achieving 5-star standards
• Attention to detail required.
• Ability to operate in a team environment.
• Excellent written and verbal communication skills
• Excellent interpersonal skills and demonstrated maturity.
• Ability to manage multiple tasks and responsibilities at once.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities