Reservation Supervisor

At the confluence of culture and business in the heart of Vietnam’s bustling capital, Grand Mercure Hanoi is an authentic, immersive experience steeped in chic contemporary style and sophistication. With culturally immersive experiences and flavours for the most discerning guests, the hotel is home to two restaurants, a lobby lounge, a rooftop bar with a glass-walled swimming pool, a lush spa, a sleek executive lounge, and several meetings and event spaces, including a beautiful, naturally-lit Grand Ballroom, making this five-star offer from Accor as practical as it is refined.

Meticulously designed to reflect Vietnamese culture and heritage, impressive architecture, subtle motifs, and characterful local style deliver a uniquely soulful experience. With rice as the main inspiration, starting at the grand entryway and peppered throughout the hotel, richly coloured pottery, handmade lacquerware, clever design patterns, delicate ceramics, and grand architecture combine to impart small and mighty details that are both tasteful and refined.

Grand Mercure Hanoi has been honored with a multitude of prestigious awards, such as Best Architectural Design in South East Asia and Luxury Heritage Hotel in Vietnam from World Luxury Hotel Awards and Indigenous/Heritage Cuisine – Global Winner, Best Locally Sourced Produce Menu in South East Asia and Most Luxurious Ambience in Vietnam for Lộc-ally from World Luxury Restaurant Awards.

We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in Hanoi, Vietnam. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets

• Ensuring daily tasks and checklists for all reservation colleagues are completed
• Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
• To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
• Ensure the best selection for the guest and ensure revenue is maximize through upselling.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• To check the last night no-show and cancellation report
• To train the Reservation Agent to handle the group bookings
• Maintain a close and effective working relationship with all departments
• Book room reservation requests, enter rooming lists and update accurate information in the system.
• Manage group reservations, constant communication with event planner and balancing inventory.
• Supervise Reservation Services
• Maintains a clean and organized work area.
• All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
• To co-ordinate with Sales Department, Front Desk or others department.
• Recommend property facilities and assist guest with information and special requested.
• To operate the Reservations Department in case of the Reservations Manager on absent.
• Other duties and responsibilities as assigned by reservation Manager

• Minimum of 2 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Good communication skills
• Good problem handling skills
• Good Time management

We are seeking of local candidate