Reservation Executive

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We're looking for a dynamic and customer-focused Reservation Executive to join our hospitality team in Visakhapatnam, India. In this role, you'll be the backbone of our reservation operations, delivering exceptional service to clients and travel partners while maintaining the highest standards of accuracy and efficiency. You'll work in a collaborative environment where your organizational skills, attention to detail, and passion for customer satisfaction will directly impact our success and growth.

• Process and input reservations accurately and efficiently using hotel reservation systems, ensuring all client information is captured correctly and promptly
• Build and maintain effective business relationships with key clients, travel agents, and corporate partners through outstanding customer service delivered via phone, email, and face-to-face interactions
• Manage multiple reservation inquiries simultaneously while maintaining a positive, solution-oriented approach to maximize occupancy and revenue optimization
• Produce and distribute rooming lists, confirmations, and other required documentation in a timely manner, ensuring consistent communication with clients throughout their booking journey
• Execute all group reservation tasks, including processing releases, loading rooming lists, and managing modifications for multiple properties
• Collaborate with internal departments—including front office, housekeeping, and management—to ensure seamless coordination and exceptional guest experiences
• Maintain detailed records and follow up on pending reservations, cancellations, and special requests with meticulous attention to detail
• Identify opportunities to upsell services and enhance guest experiences while maintaining competitive rates and occupancy levels
• Respond promptly to client inquiries and concerns, demonstrating empathy and problem-solving skills to resolve issues effectively
• Contribute to team goals and performance metrics by consistently delivering high-quality service and meeting departmental targets

• Previous experience in a reservation, booking, or similar hospitality customer service role (preferred)
• Exceptional time management and multitasking abilities with the capacity to handle high-volume inquiries without compromising quality
• Strong organizational skills with the ability to prioritize workflow, manage competing deadlines, and work both independently and collaboratively within a team environment
• Excellent communication skills—both written and verbal—with the ability to interact professionally with diverse clients and internal stakeholders
• Demonstrated ability to build and maintain positive relationships with external clients and internal team members
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and comfort learning new software systems quickly
• Meticulous attention to detail with a commitment to accuracy in all reservation entries and documentation
• Outcome-driven mindset with a focus on achieving performance targets and delivering measurable results
• Customer service excellence with a genuine passion for resolving client needs and exceeding expectations
• Strong problem-solving abilities and resilience when handling challenging situations or difficult clients
• Experience with hotel reservation systems such as Opera Cloud, RESAweb, or similar platforms (preferred)
• Knowledge of hospitality industry standards and best practices (preferred)
• Flexibility and adaptability to changing priorities and willingness to support team members during peak periods
• High school diploma or equivalent; hospitality certification or relevant training is a plus