Reservation Executive

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements

Financial

• Responsible for maintaining high level of room sales, by up selling.
• Adhere to Accor guidelines for all the financial related procedures
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational

• Adhere to the Standard Operating Procedures & policies.
• Ensure maximum room occupancy within agreed overbooking policy
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Ensuring all calls are handled according to Resa Vision training
• Check the grooming and hygiene of the team.
• Conduct briefing for Reservation team
• Communicates with FOM all information likely to be interest to them
• Preparing the reservation team with different rate query and training the team
• To practice up selling of rooms
• Ensuring that the team strives for achieving the budget and goals of the department
• Ensuring that the guest special requests are taken care of.
• Ensuring that the airport pick up and drop is communicated to concierge chief well in time
• Ensuring the all VIP to be marked on the system as VIP
• Making sure that the Opera system does not have double guest profile
• Ensuring that the field picked up in Opera are accordingly to the guest information
• Reports to be in proper manner