- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Hotel Amman, Amman, Jordan
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REF64140U
Receptionist - Movenpick Hotel Amman
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Ensures high quality guests service while following all safety protocols.
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
- Provides guests basic and accurate information.
- Keeps reception area tidy and presentable with all necessary materials.
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
- Participates in regularly scheduled mandatory communication meetings.
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment.
- Follow department policies, procedures and service standards.
- Performs any and all other tasks assigned by management.
- Upholds the highest standard of internal and external customer service at all times.
- Proficient in the English Language (verbal & written).
- Previous hotels experience is an asset.
- Must be able to handle multiple tasks in a dynamic, fast-paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Required knowledge of Windows' Office Suite.
- Strong interpersonal and problem solving abilities.
- Ability to work in different shifts.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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