- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
, Panama City, Panama
__jobinformationwidget.freetext.ExternalReference__
REF19213N
RECEPTIONIST
Region
North America
Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.
- As a Receptionist, you will create intuitive and memorable experiences for our guests during their arrival and departure journeys.
You will consistently apply the service and quality standards of the hotel, ensuring that every interaction with guests reflects excellence.
Additionally, you will encourage and perform upselling and cross-selling activities, promoting additional hotel services such as the spa, restaurants, and exclusive activities.
- Knowledge of systems such as OPERA, POS, HotSOS, MS Office, and online review management platforms.
- Previous experience in customer service or a similar role, preferably in a luxury hotel.
- Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse clientele.
- Proficiency in languages, especially English; additional language skills are a plus.
- Previous experience in the Front Desk or Guest Experience departments of a luxury hotel.
- Experience in handling Quality and Guest Experience audit programs.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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