Receptionist

A MANSION BY THE SEA

Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.

Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.

LOCATION

Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.

INSPIRED BY HISTORY

The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine.

Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.

Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house.

AWARDS

The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007.  After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.

• Destin Asian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort
• Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
• World Travel Awards 2024 – Asia’s Leading Boutique Resort

Join Our Heartist team: Receptionist La Veranda Resort Phu Quoc - MGallery

Where every detail tells a story - including yours

La Veranda Resort Phu Quoc - M Gallery a member of the Accor group, is seeking a passionate and service driven Receptionist to join our boutique beachfront retreat.

As a Receptionist, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.

If you are enthusiastic about hospitality, fluent in English and dedicated to going above and beyond, we invite you to become part of our M Gallery story.

Key Responsibilities:

• Greet guests upon arrival with a warm and friendly manner
• Handle check-in and check-out procedures efficiently and professionally
• Manage phone calls, emails, and reservations via booking systems
• Provide accurate information about hotel services, facilities, and local attractions
• Address guest inquiries, requests, and complaints promptly and politely
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Process payments and maintain accurate records of transactions
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and security procedures
• Perform administrative tasks as required by the Front Office Manager

• Previous experience in hospitality or a similar customer-facing role is preferred
• Proficiency in hotel management smile software is a plus
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Fluent in English (other languages are a plus)
• Professional appearance and attitude
• Ability to work flexible shifts, including nights, weekends, and holidays
• High school diploma or equivalent; hospitality training is an advantage

• Competitive salary
• service charge monthly based on revenue
• Housing, 3 meals per day
• Social insurance according to law
• Professional and International working environment
• Opportunities working at other Accor hotels /resorts in Vietnam and other countries