Company Description
Our mission at Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career, or a calling - whatever brings you here, we have something for you.
As part of our team, you will enjoy:
- Free night stays in UK hotels and 50% discount in Accor restaurants (T&Cs apply)
- Discounted hotel rates worldwide
- Access to Accor Academy for continuous learning
- Wellbeing support for work and life balance
- Career opportunities across 5,000+ hotels in 100+ countries
- A chance to contribute to a more inclusive and sustainable world
Our objective is simple: help you grow and unleash your personality.
Job Description
As a Reception Team Member, you are the face of our hotel and the first impression for every guest.
You will be responsible for delivering friendly, efficient, and professional service at all times, ensuring every guest feels welcomed, supported, and valued from check-in to check-out.
Your key responsibilities include:
- Managing guest arrivals and departures smoothly
- Handling reservations, payments, and guest accounts accurately
- Answering and transferring calls professionally
- Providing clear information and promoting hotel services
- Maintaining guest confidentiality and security procedures
- Supporting communication between departments
- Resolving guest queries with confidence and care
- Ensuring smooth handovers between shifts
You will work as part of a close-knit team, supporting colleagues and contributing to a positive, high-performance environment.
Qualifications
We are looking for someone who is:
- Friendly, reliable, and customer-focused
- Confident communicating in English (additional languages are a plus)
- Comfortable using computer systems and booking platforms
- Well organised with strong attention to detail
- Calm under pressure and adaptable to changing situations
- A strong team player with a positive attitude
- Previous hospitality or customer service experience is desirable, but not essential – full training provided
Most importantly: you enjoy helping people and take pride in doing things properly.
Additional Information
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.
We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
