RECEPTION AGENT

Il 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

How does your working day look like …

• At the reception of the Restaurant, you’ll make sure that guests aren’t just contented, but enthusiastic
• You’ll receive and welcome the restaurant guests with a always keep your cool – even when all the guests turn up to check in at the same time
• You will escort the restaurant guests to their assigned table, already offering them a first drink
• You will ensure that the waiting staff takes care of the seated guest
• You will provide any necessary information about the products for sale in the department
• You will be responsible for confirming and managing reservations and handling information requests by phone, email, or in person.
• You will manage and monitor the reservation software system.
• Micros & payment methods
• You will be responsible for welcoming and seating walk-in customers.
• You will always be on the front line and kept up to date on menu changes and all new offers within the department.

What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:
Consistently offer exceptional, friendly and engaging service
Recommend property facilities and assist guests with information and special requests
 

Your personality counts more than your CV …

• Guest focused personality is essential
• You’ve gained some professional experience in the hotels and/or restaurant and can speak English and italian fluently
• You’re not just bringing your abilities, but also your character

Your experience and skills include:
Guest focused personality is essential

• Experience is an asset
• Prior experience working with Micros or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English and italian, additional languages are a plus
• Available to work during evening shift
• we don't offer staff accommodation

What´s in it for you …

• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more …