- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Sorocaba, Sorocaba, Brazil
__jobinformationwidget.freetext.ExternalReference__
REF70296M
Recepcionista Bilíngue - Novotel & Ibis Budget Sorocaba
Region
Americas
Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os
procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento
e da marca.
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando
informações e esclarecimentos diversos (reservas, confirmação de passagem aérea,
endereços/fones de locais, reclamações etc).
• Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à
entrega das chaves e encaminhando-os aos respectivos apartamentos.
• Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os
pagamentos, bem como montando/organizando os respectivos processos.
• Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos
e procedimentos de “Auto-Controle”.
• Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
• Alimentar o sistema com as informações de reserva dos clientes.
• Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões
estabelecidos.
• Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos
preestabelecidos.
• Orientar o Mensageiro, Auxiliar de Recepção e demais colaboradores em assuntos
relacionados a recepção, se houver necessidade.
• Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
• Manter o arquivo da área devidamente organizado.
• Executar outras atribuições correlatas de acordo com a necessidade da área.
Criatividade
Solução de Problemas
Contribuição para resultados
Proatividade
Diferencial: Inglês/ Espanhol intermediário // Hotelaria (Superior Completo )
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Sonoma Mission Inn & Spa, Sonoma, CA, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
California
Job Category
Rooms
Description
As Bell/Valet at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a
Reference
053d49f8-3380-4dfb-a7b6-a8e4b8c4ebff
Expiry Date
01/01/0001
Salary
Location
, East Melbourne, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
As a Front Office Assistant Manager, you’ll be the heart and soul of our guest’s experience. From check-in to check-out, you’ll be the ultimate guest experience champion, ensuring every detail runs li
Reference
323d5a30-6f24-49b0-a884-2a1fba8db254
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
First impressions are everything! As a Housekeeping Office Coordinator with Fairmont Scottsdale Princess you will have the opportunity to create lasting memories for every guest, ensuring Guest room
Reference
a6b2c95b-3cef-4a6d-99b9-cd1ada9e88ef
Expiry Date
01/01/0001
Salary
Location
Mercure Sydney Macquarie Park, Macquarie Park, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and effi
Reference
75fa599c-eb9a-48ce-af9f-c3654bad96e9
Expiry Date
01/01/0001
Salary
Location
ibis Sydney Airport, Mascot, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mascot
Job Category
Rooms
Description
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.T
Reference
e89b1cb2-d474-41e3-81a3-af1a2e398f1d
Expiry Date
01/01/0001
Salary
Location
Novotel Auckland Ellerslie, Auckland, New Zealand
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Welcome all guests and visitors with charismatic warmth, creating an atmosphere woven around real conviviality.Being present and visible in the lobby, to be easily identifiable by guests as the person
Reference
5a2592a4-5a66-4d75-97f1-17271f1fac56
Expiry Date
01/01/0001
Salary
Location
Novotel Rotorua Lakeside, Rotorua, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Rotorua
Job Category
Rooms
Description
Do you love knowing that guests leave absolutely raving about their stay because you worked your magic behind the scenes? Do you get a secret sense of satisfaction from transforming a room into a spot
Reference
4179ba86-1a0b-4672-8dbc-2c81c3c5965e
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne South Wharf, South Wharf, Australia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
South Wharf
Job Category
Rooms
Description
We are seeking an experienced, strategic, and inspiring Executive Housekeeper to join our hotel’s leadership team. This pivotal role oversees the effective, professional, and cost‑efficient operation
Reference
63d0ba5b-a6a9-49e6-a7d6-81ac7217adb2
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Join us as a Tour Coordinator at Fairmont Hotels & Resorts, where you’ll be an essential part of creating smooth, memorable experiences for our tour guests. Foster strong relationships with tour compa
Reference
ab4272e6-3618-45de-9de8-9722e9225d39
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Jardins, São Paulo, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Responsável pela organização, contagem e controle e distribuição do enxoval do hotel (lençóis, toalhas, uniformes e outros itens têxteis), garantindo o correto recebimento e que estejam limpos, em bom
Reference
0c46cbc2-4e99-41d8-ad04-6ddf222530b2
Expiry Date
01/01/0001