Raffles Ambassador

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

The Raffles Ambassador is responsible for creating a warm, elegant, and memorable first and last impression for all guests visiting Raffles Doha. This role supports guests throughout their arrival and departure journey, ensuring a seamless, personalized, and refined experience that reflects the heritage and values of the Raffles brand. As a key brand representative, the Raffles Ambassador demonstrates a guest-centric approach, a pleasant and approachable demeanor, and a strong sense of teamwork and responsibility.

Key Responsibilities

• Welcome all guests with warmth, professionalism, and genuine hospitality upon arrival and departure
• Assist in managing guest flow at hotel entrances, lobby, and public areas to ensure a smooth and refined experience
• Provide accurate information about hotel facilities, services, dining outlets, and local attractions
• Anticipate guest needs and proactively offer assistance in line with Raffles service philosophy
• Coordinate closely with Front Office, Concierge, Bell Services, and other departments to ensure seamless guest experiences
• Handle guest inquiries and minor concerns efficiently, escalating matters when necessary
• Maintain an immaculate lobby presence, upholding brand standards at all times
• Support VIP arrivals, special occasions, and high-profile guests with discretion and attention to detail
• Actively participate in pre-opening preparations, training, simulations, and service culture building
• Uphold all hotel policies, grooming standards, and health & safety procedures

• Previous experience in luxury hospitality, guest services, or customer-facing roles 
• Strong communication skills in English; additional languages are an advantage
• Passion for delivering exceptional service and creating memorable guest experiences
• Ability to remain calm, polished, and professional in a fast-paced environment