Public Area Cleaner (inc. DORMS)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Public Area Cleaner. Reporting to the Assistant Director, Housekeeping, the Public Area Cleaner is an essential member of the Housekeeping team, responsible for maintaining exceptional cleanliness, presentation, and comfort throughout all public spaces and staff dormitory areas at Fairmont Southampton. This role ensures that lobbies, hallways, restrooms, elevators, other shared spaces, and dormitory accommodation consistently reflect our commitment to luxury hospitality and superior guest and colleague experience.

Key Responsibilities  

Public Area & Dormitory Cleaning & Maintenance

• Clean and maintain all public areas of the hotel, including lobbies, hallways, restrooms, elevators, and other shared spaces, as well as staff dormitory accommodation hallways and bathrooms.
• Perform sweeping, mopping, dusting, vacuuming, polishing, and sanitizing to ensure all surfaces are spotless and inviting.
• Empty trash and recycling receptacles and ensure proper waste disposal practices.
• Restock public area and dormitory supplies as needed, such as restroom toiletries and sanitation products.
• Monitor cleanliness throughout shifts and proactively refresh areas to maintain presentation standards.
• Respond promptly, courteously, and professionally to guest and colleague requests for cleaning assistance or information.
• Communicate maintenance issues, safety concerns, or operational needs to the Housekeeping Supervisor.

Safety & Compliance

• Follow all safety procedures, hotel policies, and regulatory standards, including proper handling of cleaning chemicals and equipment.
• Maintain a clean, organized, and hazard-free work environment.
• Use personal protective equipment appropriately and adhere to health and sanitation protocols.

Teamwork & Operational Support

• Work independently with strong attention to detail and efficiency, while also collaborating effectively with colleagues across departments.
• Support the housekeeping team during peak times, special events, and high-occupancy periods.
• Assist with special cleaning projects and seasonal deep-clean activities as required.
• Share knowledge and best practices with new team members to help maintain quality and consistency.
• Perform other duties as assigned.

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience 

• Previous experience in housekeeping, cleaning, or a related role, ideally within luxury hospitality or high-quality customer service environment. 

• Experience responding to guest inquiries and maintaining cleanliness standards is an asset. 

Education 

• High school diploma or equivalent preferred 

Competencies, Knowledge & Skills 

• Strong cleaning skills with excellent attention to detail and presentation standards. 

• Professional customer service skills with a warm, welcoming attitude toward guests and team members. 

• Ability to follow safety protocols, property policies, and operational procedures. 

• Organized, efficient, and capable of prioritizing tasks while working independently or as part of a team. 

Personal Attributes, Culture, & Values 

• Reliable, adaptable, and committed to delivering excellence every shift. 

• Proactive and service-oriented with a focus on enhancing guest satisfaction. 

• Comfortable working in various areas of the property, including indoor and outdoor spaces when necessary. 

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Circumstances 

• Flexibility to work a variety of shifts, including mornings, evenings, weekends, holidays, and extended hours as required by operational needs. 

• Physical ability to stand, walk, bend, lift, and perform repetitive tasks throughout the shift. 

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.