- Full-Time
- Permanent
- MERCURE
- Rooms
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MERCURE ANNECY SUD, SEYNOD
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MAXRO501
Premier de reception (H/F)
Mission:
✨ Rejoins l’équipe du Mercure Annecy Sud ! ✨
Nous recrutons notre futur(e) Premier(ère) de Réception**
Nous cherchons notre prochain maillon fort pour compléter la team !
Tu aimes accueillir, organiser, trouver des solutions et faire vibrer une équipe ? Alors tu es peut-être la pépite qu’il nous manque.
Qui sommes-nous ?
Le Mercure Annecy Sud, c’est :
- Un hôtel 4 étoiles fraîchement rénové
- 67 chambres modernes
- Un bar & restaurant “Le 76”
- Des salles de séminaires
- Une piscine pour l’été
- Un tout nouveau SPA ouvert en mai 2025
Une équipe soudée, bienveillante, et surtout… motivée !
Tes missions :
En véritable bras droit de la cheffe de réception, tu seras au cœur de l’expérience client :
- Offrir un accueil chaleureux et professionnel à chaque client
- Gérer les réservations, les demandes individuelles et les appels
- Assurer le suivi du planning des chambres
- Traiter les demandes particulières et assurer la communication avec les autres services
- Trouver une solution à tous les problèmes (ou presque :) )
- Réaliser la facturation, l’encaissement et suivre les débiteurs
- Gérer les groupes
- Mettre en avant l’établissement (prospection, courriers, infos)
- Contribuer à une satisfaction client irréprochable
- Manager l’équipe de réception au quotidien
- Remplacer la cheffe de réception pendant ses repos et congés
- Gérer les réclamations clients
- Former les nouveaux arrivants
- Participer à la gestion des plannings avec la cheffe de réception
Les avantages :
- Salaire selon expérience
- 1 week-end garanti par mois
- Mutuelle d’entreprise
- Repas fournis
- Carte Heartists : réductions dans tout le groupe Accor & partenaires
- Formations internes
- Belle évolution possible au sein du groupe
Profile:
Ton profil :
- Résistant(e) au stress et doté(e) d’un excellent sens du service
- À l’aise dans la relation client, empathique, organisé(e), rigoureux(se)
- Anglais indispensable
- Esprit d’équipe + sens du détail : combo parfait
- Expérience obligatoire en réception hôtelière
- Connaître les outils Accor ? Un vrai plus, mais on t’accompagnera !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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