Company Description
Joining Accor means more than just starting a new job — it’s the beginning of an exciting career journey with one of the world’s leading hospitality groups. With over 5,000 properties in 110 countries, Accor offers a global stage for passionate, talented individuals to thrive, grow, and make their mark.
At Accor, we believe in investing in our people. Whether you’re starting in hospitality or hotels, we’re committed to supporting your development every step of the way. From on-the-job training to opportunities to progress within your role — or pivot into new ones across our many brands and venues.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
We are currently seeking dedicated and enthusiastic individuals to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International Lounges. Our roles are focused on exciting our guests with flair and enthusiasm whilst we demonstrate genuine passion for customer service.
In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. As a part time - doorman / porter, you will assist with greeting guests, managing access control, maintaining cleanliness, and ensuring smooth operation of the lounge.
What does the job involve?
- To meet and greet all guests as they arrive and depart the First Class Lounges for check in and within the lounges
- Ensure guests are entering the correct lounges with understanding boarding passes.
- Repetitive heavy lifting of passenger luggage's
- Ensure guests are dressed to an appropriate standard in the lounges
- Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
- Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
- Ensure, apply, and respect grooming, performance and conduct standards at all times.
- Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
- Greet passengers as they enter the lounge and monitor the table allocation within the lounge restaurants
- Present menus and take drink orders when escorting passengers to restaurants
- Assist with all food & beverage duties for the lounge operations
- Assist with any additional duties required by management/Qantas
- Attend staff meetings and training sessions as required.
- Meet & Greet customers at kerbside and assist with their luggage to the check in suite
Qualifications
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Exceptional interpersonal and communication skills.
- Impeccable grooming and professional appearance.
- Strong attention to detail and ability to multitask effectively.
- Ability to remain calm and composed in high-pressure situations.
- Physical ability to stand for extended periods and lift/carry heavy objects.
- Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
- Hold a valid Responsible service of alcohol card
- Flexibility to work early mornings, evenings, weekends, and holidays as required.
Additional Information
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar, Google, and more..
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
