Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
Pullman at Sydney Olympic Park is searching for a warm, energetic and guest‑focused Porter to join our Front Office team. If you are passionate about delivering exceptional service and enjoy working in a dynamic hotel environment, this is the perfect opportunity to elevate your hospitality career within the global Accor network.
As a Porter, you will be the first welcoming face our guests encounter. Your genuine hospitality, professionalism and attention to detail will help create memorable experiences from the moment they arrive.
What you’ll be doing:
- Warmly greet guests on arrival and departure
- Assist with luggage collection, delivery and group movements
- Escort guests to their rooms and provide an overview of hotel facilities
- Share local knowledge and recommendations for dining, attractions and transport
- Assist with parking and retrieving guest vehicles
- Maintain a clean, welcoming and safe lobby environment
- Support the Concierge and Front Office teams during busy periods
- Handle guest requests, queries and concerns with confidence and care
- Uphold Accor’s Heartist values and promote our services and offerings
Qualifications
- Previous hotel or serviced apartment experience is ideal, but not essential
- A genuine passion for guest service and a warm, professional manner
- Strong communication skills
- Good knowledge of the local area OR a willingness to learn
- A valid driver’s license
- Ability to work independently, use initiative and stay calm under pressure
- Flexibility to work a variety of shifts such as weekends, public holidays and major event days
- A positive attitude, reliability, and strong personal presentation
Additional Information
Why Join Us?
- Be part of a collaborative, multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits, discounts, and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.
