- Part-Time
- Permanent
- Rooms
- ACCOR
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Novotel Melbourne South Wharf, South Wharf, Australia
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REF58025L
Porter
Region
MEA SPAC
Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.
We are currently looking a reliable and dedicated individual to join our Concierge team. As a Porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.
Key duties include:
- Be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues and visitors
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Ensure collection and delivery of guest luggage in an efficient and timely manner
- Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
- Previous customer service experience, preferably in a busy Hotel environment
- Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
- Self-motivated with positive and professional attitude
- Good interpersonal skills with ability to communicate with all levels of team members
- Willingness to work flexible hours including weekends and holidays periods
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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