Front Office Supervisor

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking an enthusiastic and professional Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As a key member of our hospitality organization, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

• Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
• Oversee daily front office operations, ensuring efficient check-in and check-out processes
• Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff, promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximize team productivity
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the department's KPIs and achieving financial targets
• Stay updated on local events and attractions in Doha to provide knowledgeable recommendations to guests

• Proven experience in a front office or reception role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in hotel management software
• Excellent command of English, both written and spoken
• In-depth understanding of hospitality industry standards and best practices
• Ability to adapt to the diverse cultural environment of Doha, Qatar

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.