Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.
- Follow proper payroll procedures.
- Actively participate in the day to day security operations of the property to ensure the safety and security of all guests, personnel and property.
- Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
- Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
- Assist disabled guests.
- Implement all policies, procedures and instructions regarding security and safety.
- Assist in implementing preventive safety and security programs.
- Investigate crimes committed against the hotel, guests, and employees.
- Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.
- Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
- Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
- Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
- Assist in training related to the hotel's emergency procedures.
- Control the key, lock system, alarm system, and fire protection system.
- Make recommendations to the Director in security related matters.
- Respond properly in any hotel emergency or safety situation.
- Safety Inspections throughout the hotel.
- Conduct V.I.P. escorts in a professional and courteous manner.
- Monitor the Closed Circuit Television (CCTV), and if needed review the footage.
- Other tasks or projects as assigned by hotel management and staff.
The hourly rate for this position is $24.11
- In addition to the base hourly rate, colleagues will receive an Overnight Premium of $1.00 per hour for all hours worked during designated overnight shifts.
Qualifications
- Oral proficiency in the English language.
- Experienced in CPR, AEDs, first aid, firefighting and crowd control.
- Previous experience in law enforcement, military; luxury hospitality security experience preferred. Must have knowledge of commonly-used concepts, practices, and procedures within the security/safety field.
- Excellent customer service skills.
- Experienced in the following computer programs: MS Outlook, MS Word, MS Excel, and have a basic understanding of computer operations.
- Must have the ability to drive company vehicles and golf carts.
- Must be open to a flexible schedule to include weekends and holidays.
- Must maintain a neat, clean, and well-groomed appearance per Fairmont Grand Del Mar grooming standards.
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What is in it for you:
- Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
- Complimentary on-site parking
- Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
- Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
- Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
