Company Description
Discover the Sofitel Sydney Darling Harbour.
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.
Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
As our Overnight Porter, you’ll play an essential role in ensuring our hotel runs smoothly after hours. You’ll be the calm and capable presence that keeps our property pristine, assists guests with late-night requests, and supports our overnight operations with efficiency and discretion.
- Provide correct and accurate information in response to all enquires.
- Assist with guest luggage, deliveries when required.
- Ensure that you are aware of the daily activities via Daily Round-up, Opera and diary.
- To be aware of all ongoing matters within the Hotel and any special events those are planned.
- Be aware of all daily VIP’s.
- Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
- Support the Night Audit and Security teams with general duties, including safety checks and lock-up procedures.
- Conduct regular patrols of hotel areas to ensure guest comfort and security.
- Liaise closely with the Front Office, Guest relations, Reservations, the Bell Captain and Valet to ensure guests arrivals, departures and queries are handled courteously and efficiently.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Perform tasks within a timely manner.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Qualifications
- Previous experience in a hotel or guest service role preferred, ideally within a luxury or 5-star environment.
- Strong attention to detail and pride in presentation.
- Ability to work independently and manage time effectively during overnight hours.
- Excellent communication and problem-solving skills.
- Always display a professional appearance, representing our Sofitel brand.
- Valid Australian Driver's License is essential.
- Flexibility to work weekends and public holidays.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
