Overnight / PM Shift Assistant Front Office Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

What is in it for you:

You will be working for a FUN FRONT OFFICE TEAM!

You will be exposed to all ACCOR Hotels Worldwide!

What you will be doing:

• The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit.  
• Provide leadership during two overnight shifts and three PM shifts a week. You will be the backup overnight manager for vacation and time off coverage. 
• Lead, coach and set clear goals and expectations for Ambassadors.  
• Ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards.
• Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.)

This salary range for this position is $72-75k.

Your experience and skills include:

• Candidate must possess a minimum two-year experience in an upscale hotel as a Front Office Manager along with strong organizational skills and the ability to work independently.  
• Four-year degree from a Hotel Management school or Business school.  
• Excellent verbal and written English skills; second language a plus, French preferred.
• Excellent interpersonal, communication, organizational, and computer skills.
• Willingness and ability to work a flexible schedule to meet business demands.
• Assist with additional projects or requests as needed. 

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).