Operator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a professional and customer-focused Operator to join our dynamic team at Swissotel Corniche Park Towers Doha, Qatar. As an Operator, you will play a crucial role in managing customer communications and ensuring smooth operations within our call center environment. Your ability to provide efficient and friendly service will be key to maintaining our high standards of customer satisfaction.

• Handle incoming customer calls promptly and professionally
• Listen attentively to customer inquiries and provide accurate information
• Operate communication systems and customer service software effectively
• Resolve customer issues efficiently while maintaining a friendly demeanor
• Document and update customer interactions in our database systems
• Follow standard operating procedures to ensure consistency in service delivery
• Collaborate with team members to address complex customer needs
• Identify and escalate priority issues when necessary
• Participate in ongoing training to enhance customer service and technical skills
• Meet or exceed performance metrics and quality standards
• Maintain a clean and organized workspace

• Excellent verbal and written communication skills in English
• Strong active listening and problem-solving abilities
• Proven experience in customer service or call center operations
• Proficiency in using customer service software and computer systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Basic technical skills for operating communication systems
• Attention to detail and accuracy in data entry
• Ability to follow standard operating procedures
• High school diploma or equivalent (preferred)
• Flexibility to work various shifts as needed
• Must be able to work on-site in Doha, Qatar

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.