Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast. Surrounded by nature, in Noosa you will find a tapestry of waterways, untouched national parks and wide-open beaches to explore and make your own during your down time.
The Noosa portfolio is home to a highly engaged owner base in one of Accor’s strongest and most in-demand destinations. With increasing interest in refurbishment opportunities, stronger performance conversations, and owner use planning, there is a clear opportunity to deepen relationships and grow long-term value across the portfolio. This 12 month fixed-term role has been created to strengthen on-site presence, reinforce owner confidence, and proactively support retention and growth of keys under Accor management.
Purpose
As an Owner Relations Manager, you play a vital role within our Asset Management Team. Your friendly and diplomatic demeanor is your key asset as you embark on a mission to strengthen and nurture relationships with our current apartment owners across a diverse portfolio of properties. Furthermore, your charm and expertise will be instrumental in fostering connections with potential owners, thus contributing to the growth and enhancement of our property portfolio.
Primary Responsibilities
- Forge and sustain relationships with current apartment owners while also establishing connections with potential investors and other building stakeholders
- Respond to enquiries from apartment owners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries
- Effectively resolve any enquiries or concerns from apartment owners
- Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation
- Implement strategies and initiatives to increase keys under Accor’s management
Skills and Experience
- Previous experience within the Property Industry in Business Development / Property Management is beneficial
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Masterful in the art of communication, both the written and spoken
- Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
- A current real estate sales certificate or transferrable licence or nearing completion
- Strong administrative skills
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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