Company Description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job Description
The Night Manager is the guardian of the guest experience after dark—owning the resort’s overnight operations and ensuring that every moment, seen and unseen, reflects FAENA’s commitment to excellence, safety, and storytelling. This role leads the resort through the night with presence, precision, and intuition, seamlessly balancing operational oversight with personalized guest engagement. From late arrivals to early departures, the Night Manager ensures continuity of service, resolves challenges with confidence, and protects the integrity of the guest journey—so that every stay remains effortless, immersive, and unforgettable.
Key Responsibilities:
- Lead all overnight hotel operations, ensuring seamless coordination across departments and full alignment with FAENA standards.
- Act as the senior decision-maker on property overnight, maintaining operational control and guest experience continuity.
- Deliver a personalized and elevated guest experience, overseeing VIP arrivals, departures, and handling guest concerns with full ownership.
- Champion Forbes luxury service standards, ensuring consistency, presence, and proactive engagement across all guest touchpoints.
- Ensure the safety and security of guests, colleagues, and the property, responding to incidents and managing emergency protocols when required.
- Oversee night audit processes, reporting, and operational readiness for the following day.
- Take ownership of service recovery, resolving issues effectively and identifying opportunities for continuous improvement.
- Lead and support overnight teams, fostering accountability, engagement, and a culture of exceptional service.
- Maintain clear communication and handover between night and day teams to ensure seamless operations.
Qualifications
- Minimum 2–3 years in a supervisory or managerial role within Front Office, Guest Relations, or Rooms Division in a luxury 5-star hotel or resort.
- Diploma or degree in Hospitality Management or a related field preferred.
- Strong understanding of night audit processes, hotel systems (Opera Cloud or similar), and overnight operations.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Professional, discreet, and composed with a strong sense of responsibility and ownership.
- Excellent verbal and written communication skills.
- A natural leader with the ability to inspire and guide teams during overnight operations.
- Highly organized with strong attention to detail and operational awareness.
- Demonstrates empathy, authenticity, and a guest-first mindset at all times.
- Ability to handle sensitive situations with diplomacy and professionalism.
- Committed to maintaining the highest standards of safety, security, and service excellence.
