Night Manager

Located in the world renowned wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob's Creek and the Barossa Valley ranges it is easy to be immersed in the beautiful regional setting. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options and the largest conference and events space in regional South Australia 

Whilst living and working in this picturesque region you can explore the many vineyards, Cellar Doors, take a hot air Balloon ride, take long bush walks, have a hit of golf or indulge in some relaxation at Endota Day Spa. 

We are 'relentlessly guest obsessed' at AccorHotels and everything we do at the Resort, we do to assist our guests feel welcome and valued, ensuring they have an unforgettable experience.

We are currently seeking an energetic and enthusiastic Night Manager to oversee the smooth and efficient running of the Hotel's overnight operations. This hands-on leadership role is crucial in ensuring maximum guest satisfaction, accurate financial reporting, and the safety and security of the property during night hours.

What you’ll be doing:

• Complete daily audits of revenue and postings, ensuring accuracy and completeness in financial reporting.
• Manage and process all management accounts and overnight reservations updates.
• Prepare and distribute reports, maintain hotel statistics, and ensure all nightly computer functions and data backups are completed.
• Monitor occupancy levels to maximise room yield and revenue.
• Supervise overnight operations across all departments, providing support in the absence of department managers.
• Uphold safety, security, and emergency procedures, including fire safety and liquor licensing compliance.
• Investigate any security breaches and follow correct reporting and legal procedures.
• Carry out Front Office duties, lead by example in guest service, and ensure exceptional customer experiences at all times.
• Ensure strict adherence to hotel policies including financial transactions, key security, and guest confidentiality.
• Communicate changes in hotel policies, procedures, and information effectively to the team.
• Be proficient in the use of all front and back office systems and equipment.

We are looking for a hospitality professional with strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences. You’ll be confident working independently, with the ability to make sound decisions and lead by example.

Preferred Experience:

• Minimum 2-3 year's experience in a Night Audit or Front Office leadership role.
• Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
• Excellent communication, problem-solving, and decision-making skills.
• Flexible availability; you are required to work nights, including weekends, and public holidays as needed. 

• Employee benefits card offering discounted rates with Accor worldwide.
• Family & Friends accommodation discount.
• Learning programs through our Academies.
• Opportunities to develop your talent and growth within your property and globally.
• Ability to make a difference  through our Corporate Social Activity Responsibility programs.
• Be a apart of a close knit and fun working environment.
• Our commitment to diversity & inclusion in the workplace.