Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee the hotel's operations, ensure exceptional guest experiences, maintain security and safety standards, and manage the night audit process.
This is an exciting opportunity for someone who enjoys a dynamic environment, can think on their feet, and is passionate about delivering memorable guest experiences.
As Night Manager, you will:
- Lead and support the Front Office and Night team during overnight operations.
- Ensure the smooth running of the hotel while acting as the Manager on Duty.
- Complete and oversee the nightly audit and revenue reconciliation processes.
- Handle guest enquiries, requests, and escalations professionally and efficiently.
- Maintain the safety and security of guests, team members, and property.
- Coordinate responses to emergencies and incidents when required.
- Drive exceptional guest satisfaction and uphold service standards.
- Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management.
Qualifications
To be successful in this role, you will have:
- Previous experience in a Night Manager, Night Audit Manager, or senior Front Office leadership role.
- Strong knowledge of hotel operations and guest service.
- Strong working knowledge of Microsoft Outlook, and Microsoft Office
- Excellent communication and problem-solving skills.
- Proven ability to lead, coach, and motivate teams.
- Strong attention to detail and financial accuracy.
- Flexibility to work overnight shifts, including weekends and public holidays.
- A calm and professional approach when managing incidents and guest concerns
