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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Grand Mercure Bangkok Atrium, Bangkok, Thailand

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REF69423J

Night Manager

Region

MEA SPAC


Company Description

Grand Mercure Bangkok Atrium is located in the heart of the city and has easy access to the best of Bangkok, whether for business or pleasure. Located in Phetchaburi with easy access to the expressway, Airports and MRT, this grand hotel offers a variety of different room types over its 23 stories.
Guests can enjoy the many facilities, including Benihana, the iconic Japanese steakhouse, Public our all-day dining and the Gym, Swimming pool, and Pool bar, all delivered with our heartfelt Thai service.


Job Description

We have an opportunity for a confident and experienced Night Manager to join on a full time basis, to oversee the hotel’s overnight operations and ensure the safety, security, and satisfaction of our guests. Reporting to the Front Office Manager, this role is responsible for managing the Night Audit process, supporting the Front Office team, and acting as the hotel’s senior leader in the absence of executive management. This is a hands-on leadership role that requires a calm, solutions-focused approach and a strong understanding of hotel operations.

Key Responsibilities:

  • Oversee the Night Audit process and ensure accurate daily reconciliation.
  • Manage overnight guest services and respond to guest needs with professionalism.
  • Ensure the safety and security of the hotel and its guests during the night shift.
  • Act as the senior leader on duty, supporting all departments as needed.
  • Prepare and distribute nightly reports and maintain operational records.
  • Lead and support the Night Audit team, ensuring service excellence.

Qualifications

We are looking for a hospitality professional with strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences. You’ll be confident working independently, with the ability to make sound decisions and lead by example.

Preferred Experience:

  • Minimum 5 years’ experience in a Night Audit or Front Office leadership role.
  • Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
  • Excellent communication, problem-solving, and decision-making skills.
  • Flexible availability; you are required to work nights, including weekends, and public holidays as needed. 

Additional Information

Competencies

 

  • Strong leadership, interpersonal and training skills
  • Good communication 
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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