Company Description
Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.
We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!
Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out!
Job Description
We are looking for a dedicated and detail-oriented Night Auditor to join our Front Office team. This role is ideal for someone who enjoys working independently overnight while delivering exceptional guest service and ensuring accurate financial reporting.
As Night Auditor, you will be responsible for overseeing the smooth overnight operation of the hotel, completing end-of-day audits, reconciling financial transactions, and providing professional service to guests during night hours. You will also play a key role in maintaining guest safety, security, and confidentiality.
Key Responsibilities
Deliver warm, professional, and efficient service to all guests
Complete nightly audit procedures and balance daily financial transactions
Reconcile revenue across all outlets and prepare audit reports
Manage overnight check-ins, check-outs, and guest requests
Handle cash, credit, and billing accurately in line with procedures
Ensure hotel security procedures are followed at all times
Communicate effectively with the Night Manager and morning teams
Qualifications
Previous experience in a hotel Front Office role (Night Audit experience preferred)
Strong attention to detail with excellent numerical accuracy
Confident using, Opera , PMS systems and Microsoft Office (Excel preferred)
Able to work overnight shifts, weekends, and public holidays
Excellent communication and customer service skills
Calm, reliable, and able to work independently
Full working rights in Australia
Additional Information
The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
- Ongoing Career and Professional Development Opportunities
- A Rewarding Work Environment
- Global Discounts on Hotel Accommodation & Food and Beverage
