Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
THE MISSION?
- At Mama, business meets pleasure — and you're the mastermind behind every unforgettable event! 🎉
- From corporate seminars to wild birthdays, you handle everything from “Hello” to final invoice with energy, precision, and good vibes. 💫
- You’re the single point of contact for our clients, juggling planning, coordination, and follow-up like a pro – all while spreading the Mama spirit. ✨ You’re the go-to person who makes Mama the place to be for events.
- You work hand-in-hand with every department (Culinary, F&B, Housekeeping, Front Office…) to make sure everything runs smoothly.
- You handle quotes, bookings, logistics, payments, and reporting – and you still manage to make people feel special and delighted.
- On top of that, you help grow our visibility and revenue 📈 by nurturing great relationships with agencies and companies, and by applying a smart commercial strategy. 💸
- You keep one eye on market trends and the other on guest satisfaction.
Mama Loves Business — and you make it happen! ❤️
Qualifications
MADE FOR YOU? ONLY IF…
- You are passionate about sales without being the Wolf of Wall Street! 🤑💸
- Detail is important to you; nothing goes missing thanks to your sense of organization and anticipation.
- With a strong sense of communication, you are a diplomat and know how to bring all the services together. 🤝
- Problem solver with excellent customer relations- you never run out of ideas when faced with a customer situation. 💡
- Action oriented- you’re hands on and believe that leading by example is the key to success.
- Family negotiator, everyone always ends up watching your pick for the Sunday movie night. 😏
- You know your numbers and are not afraid to show them; your PowerPoint presentations and your Excel tables make everyone jealous! 📊
YOUR LITTLE EXTRAS :
- Auntie's 70th birthday wasn't the only event you organized last year, even though it was a great success 🎂👵.
- Charismatic- you are a true gladiator in a suit; you know how to defend your positions.
- Geniality and hospitality are who you are, customers come back for you!
- You’ve lost count of the number of local stars in your contacts! 🕴️⭐
Additional Information
Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
