Manager, Housing & Welfare

Rixos Qetaifan Island North

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Position Overview

The Housing and Welfare Manager is responsible for overseeing all aspects of employee housing operations and welfare initiatives. This role ensures safe, clean, and well-maintained dormitory facilities while fostering a supportive living environment that enhances employee satisfaction and retention.

Housing Operations & Management

• Process employee dormitory enrollment requests and assign accommodations based on enrollment data and facility availability
• Conduct staff check-in and check-out procedures using standardized forms, including issuance of linens and keys
• Complete clearance procedures upon staff departure and coordinate with Human Resources for follow-up actions
• Implement and enforce Dormitory Rules and Regulations consistently across all residents
• Implement the Dormitory Visitor Policy and address policy violations appropriately
• Maintain accurate records of room key distribution and access per organizational policy
• Update and maintain weekly rooming lists and submit to Human Resources
• Create and manage dormitory staff duty rosters according to required schedules and submit for approval
• Maintain comprehensive records of all dormitory issues, including maintenance requests, special requests, and check-in/check-out details

Facility Maintenance & Safety

• Conduct daily inspections of dormitory common areas and individual staff rooms, addressing cleanliness and maintenance concerns promptly
• Schedule and oversee regular dormitory cleanliness inspections
• Coordinate with contractors for routine pest control services and maintain documentation
• Liaise with contractors to conduct regular inspections of fire safety equipment and electrical facilities; maintain records per policy
• Collaborate with the Loss Prevention Director to organize and conduct regular fire drills
• Monitor dormitory contract terms and report any deviations to management

Inventory & Resource Management

• Maintain optimal inventory levels of dormitory supplies, including chemicals, cleaning materials, and waste management items
• Manage comprehensive inventory of all dormitory assets, including furniture, linens, electrical equipment, and supplies
• Coordinate with Laundry services for weekly linen changes and maintenance
• Assist the Director of Human Resources with linen purchase and replacement planning on an appropriate schedule

Employee Welfare & Relations

• Solicit and actively listen to employee feedback through an open-door policy
• Escalate employee concerns regarding satisfaction and welfare to the department manager and Human Resources
• Participate in employee progressive discipline procedures as required
• Report disciplinary issues to the Director/Manager, People & Culture  and provide employee education on policy compliance

**Required Qualifications:**

• Bachelor's degree in Business Administration, Hotel Management, or related field
• Minimum 2 years of progressive experience as a Housing or Accommodation Manager
• Proven experience working in the Middle East region
• Strong organizational and time management skills
• Proficiency in inventory management systems and comprehensive record-keeping
• Knowledge of health, safety, and fire safety regulations and compliance standards
• Excellent written and verbal communication skills with ability to interact professionally at all levels

**Preferred Qualifications:**

• Experience in organizing and coordinating employee welfare events, including staff parties, BBQ events, and special occasions
• Demonstrated experience managing facility maintenance and coordinating with external contractors and vendors
• Proven ability in employee relations, conflict resolution, and progressive discipline procedures
• Proficiency in Microsoft Office Suite and property management software systems
• Certification in occupational health and safety or facility management
• Experience implementing and enforcing residential policies and procedures
• Track record of maintaining high standards of cleanliness, safety, and resident satisfaction