Luxury Services Manager

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Join Our World of Excellence: Luxury Service Manager

Are you passionate about creating unforgettable experiences? Do you have a flair for impeccable service and a vision for luxury that exceeds expectations? We invite you to bring your expertise to Sofitel Melbourne On Collins, where elegance meets extraordinary.

About the Role:
As Luxury Service Manager, you will oversee the full spectrum of guest relations, ensuring every interaction reflects the highest standards of luxury and discretion. You will champion personalized service, foster a culture of excellence, and ensure our most discerning guests feel not only welcomed, but truly at home.

Key Responsibilities:

• Leading and mentoring a team of service professionals, instilling a deep commitment to excellence.
• Managing VIP services, special requests, and bespoke experiences with meticulous attention to detail.
• Collaborating across departments to ensure seamless and sophisticated guest journeys.
• Innovating and enhancing service standards in line with the evolving expectations of luxury clientele.

Why Join Us

At Sofitel Melbourne on Collins, you’ll be part of a brand that celebrates “art de vivre” the art of living and where your passion for hospitality will be nurtured and celebrated. 

Apply Now
If you’re ready to redefine luxury and create unforgettable moments, we invite you to apply and be part of something truly magnifique.

• Proven leadership in a luxury hotel or hospitality environment
• A deep understanding of the expectations of guests
• Exceptional interpersonal and communication skills
• Poise, professionalism, and an eye for detail
• A proactive, creative mindset with a commitment to excellence

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels