Loyalty Sales Consultant (Telesales Marketing)

About the Company 

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

About the Role - Loyalty Sales Consultant

In this role, you will be calling previous guests of an Accor Hotel, inviting them to join our award winning, paid Loyalty Membership Program. More specifically, you will:

• Make outbound calls to customers who have stayed at an Accor hotel

• Use Accor Plus sales methodology to discover needs & close sale

About You

You enjoy speaking with people and have the confidence to build rapport quickly. You can stay motivated by achieving sales targets and take pride in delivering unforgettable experiences to our loyal members

• Strong communication skills with the ability to adapt to different customers

• Active listening and a genuine interest in understanding customer needs

• Excited about working in a sales environment, with uncapped commissions

• Proven experience in sales, customer service most preferable

• Able to start paid training, in office, on Monday the 8th of December from 9:30am until 5:00 pm for 1 week, and then work from our Jakarta CBD office (specifically in DBS Tower Kuningan Area), 40 hours a week (Mon-Fri)

Why Us?

Enjoy full support with our paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include

• Set rosters during business hours, no weekends or late nights

• Monthly pay, including your uncapped commission!

• Staff rates at Accor hotels worldwide, and the opportunity to earn your own Accor Plus membership

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

• Proven experience in sales, customer service, or a related field, preferably in the hospitality or travel industry
• Strong communication skills with the ability to build rapport quickly and effectively over the phone
• Excellent active listening skills and a genuine interest in understanding customer needs
• Demonstrated ability to adapt communication style to different customer personalities
• Goal-oriented mindset with a track record of achieving sales targets
• Proficiency in CRM software and basic computer skills
• Knowledge of loyalty programs and customer retention strategies
• Strong problem-solving skills and ability to think on your feet
• Excellent time management and organizational skills
• Ability to work in a fast-paced, target-driven environment
• Able to speak in English will be an added values
• Bachelor's degree in Business, Marketing, or a related field preferred (but not required)
• Flexibility to work in a hybrid work environment, with some on-site presence required