Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Key Responsibilities
Learning & Development
- Develop and execute the annual Learning & Development strategy and training calendar.
- Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
- Coordinate and facilitate induction programs for all new Heartists.
- Conduct soft skills, customer service, leadership, and behavioral training programs.
- Maintain training records, attendance, and monthly training reports.
Talent Development
- Support succession planning and talent pipeline development.
- Coordinate management trainee, internship, and cross-exposure programs.
- Develop Individual Development Plans (IDPs) for high-potential employees.
- Coach and mentor employees to support career growth.
Compliance & Brand Standards
- Ensure completion of mandatory compliance, hygiene, safety, and prevention trainings.
- Monitor adherence to Accor Learning Programs and brand standards.
- Support internal and external audits related to training and development.
Employee Engagement
- Organize employee engagement activities, learning campaigns, and recognition programs.
- Promote a learning culture through workshops, webinars, and digital learning platforms.
- Partner with department heads to improve employee productivity and engagement scores.
Qualifications
- Bachelor's Degree in Hotel Management or Business Administration or a related discipline.
- Relevant experience in Learning & Development, preferably within the hospitality industry.
- Previous experience in a hotel L&D role will be preferred.
- Experience in training needs analysis, training planning, facilitation and evaluation.
- Experience in managing training budgets, vendors, records and L&D reporting.
