Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Key Roles & Responsibilities
- Pick-up and Delivery: Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items.
- Marking and Recording: Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies.
- Item Inspection: Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing.
- Adherence to Brand Standards: Ensure all are strictly followed during the pick-up and delivery process.
- Guest Request Fulfillment: Confirm that specific instructions—such as folding trousers, light starch, or folding shirts—are perfectly adhered to.
- Administrative Support: Accurately record guest and staff laundry charges and assist with tracking staff uniforms in a timely manner.
- Operational Assistance: Carry out general valet services as needed, including the delivery of fresh linen and assisting with inventories.
Qualifications
Qualifications & Attributes
- Experience: Typically requires at least 2 years of experience in a similar capacity within a luxury hotel environment.
- Communication Skills: Must have a good command of English (reading, writing, and oral proficiency) to handle guest queries professionally.
- Professionalism: Must be well-presented and maintain high standards of Grooming &Hygiene at all times.
- Key Traits: High attention to detail, strong interpersonal skills, and a "guest-focused" mindset are essential for this high-touch role.
Additional Information
WHY WORK FOR ACCOR
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
