Company Description
About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express Venezia
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
Under the general guidance of the Executive Housekeeper or any other authorized by the management, ensure the smooth and efficient running of the Laundry and Uniform Issue areas in accordance to the hotel standards.
- Monitor and follow up on Uniform Issue and all guest dry-cleaning and laundry requests.
- Ensure that all guest laundry and dry-cleaning items are delivered to the guestrooms properly wrapped and in line with standards.
- Carry out basic tailoring tasks for guests, such as fixing tears, hemming garments, or reattaching buttons.
- Perform similar minor repairs for staff uniforms when needed.
- Make sure the washer and dryer machines are used correctly.
- Ensure proper operation of the presser and the ironing machine.
- Keep the Executive Housekeeper informed about any issues or concerns related to laundry operations.
Qualifications
Previous experience in a similar role within a hotel or hospitality environment is preferred but not always required for entry-level positions.
- Experience in a luxury (5-star) hotel is a plus
- Prior experience working in a laundry environment is essential.
- Fluency in both Italian and English is required.
- Strong attention to detail and a keen eye for cleanliness
- Strong communication and organizational abilities.
- Polite, friendly, and customer-service oriented attitude.
- Ability to communicate effectively with supervisors and colleagues.
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
Additional Information
- Medical Insurance, integrating Collective Labor Agreement one and extended to the family
- Ticket Restaurant
- Annual leave
- ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
