IT Assistant Manager

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

IT Assistant Manager

As the IT Assistant Manager at Hawar Resort by Mantis, you will support the efficient operation of the resort's IT infrastructure, systems, and networks. You will assist in overseeing system installations, upgrades, maintenance, and troubleshooting, while ensuring smooth daily operations. Working closely with the IT Manager, you will provide technical support, guidance, and collaborate with all departments to enhance guest experience and operational efficiency through technology. The ideal candidate will demonstrate strong technical knowledge, problem-solving skills, and the ability to support IT leadership within a luxury hospitality environment.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Systems Support & Improvement: Assist in analyzing current IT systems and recommend upgrades or improvements to meet operational needs.
• Systems Development & Implementation: Support in supervising the installation of hardware and software systems, ensuring compliance with resort and brand standards.
• Testing & Troubleshooting: Conduct system tests, provide troubleshooting assistance, and ensure quality assurance.
• Data Security & Recovery: Assist in implementing safety procedures, data protection strategies, and recovery plans.
• Documentation & Compliance: Help in preparing user manuals, policies, procedures, and safety protocols.
• Cross-Department Support: Work with other departments to provide IT support and enhance resort operations through technology.
• Project Support: Assist in ensuring installations, maintenance, and upgrades are completed on time and within budget.
• Task Coordination: Help prepare work schedules, track tasks, and assist in managing IT-related budgets.
• Continuous Learning: Stay updated with industry trends and participate in refresher trainings.

• Education: High school diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES