In Room Dining - Order Taker

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

Summary

As the IRD Order Taker at Delano Dubai, you will be the first point of contact for guests placing in-room dining orders. You will embody the brand’s spirit of refined sophistication and intuitive service, ensuring each guest interaction is warm, efficient, and seamless. Your role is to guide guests through the menu, make thoughtful recommendations, accurately record orders, and coordinate with the kitchen and service team to deliver a flawless in-room dining experience.

Key Responsibilities

• Answer all incoming IRD calls promptly, warmly, and professionally, following Delano service standards.

• Take food and beverage orders clearly and efficiently, ensuring accuracy in communication and upselling where appropriate.

• Maintain a detailed knowledge of the menu, including ingredients, preparation methods, dietary considerations, and daily specials.

• Coordinate with the kitchen and IRD team to ensure timely preparation and delivery of guest orders.

• Process guest orders using the property’s point-of-sale (POS) system with accuracy.

• Handle special requests, dietary restrictions, and allergen information with care and attention.

• Follow up on orders, ensuring prompt delivery and guest satisfaction.

• Assist in resolving any service-related issues calmly and professionally.

• Support the overall IRD operation, including assisting with tray setups, amenities, and mise en place when required.

• Maintain a clean, organized, and professional workspace at all times.

• Adhere to grooming standards and represent the Delano brand with style and confidence.

• Protect guest privacy and handle sensitive information with discretion.

• Luxury Experience: You have a proven track record in a luxury hospitality environment - luxury hotel, high-end restaurant, or exclusive beach club, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
• Exceptional Skills: Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.
• Operational Knowledge: You’re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.
• Educational Background: A relevant educational qualification, such as a Bachelor’s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

As an IRD Order Taker, you’ll be a key part of delivering the Delano experience—personalized, elevated, and always elegant. From the first guest call to the final delivery, your attention to detail, tone, and timing will help define the in-room dining journey at one of Dubai’s most anticipated lifestyle destinations.

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:

If you're a passionate and detail-oriented IRD Order Taker who thrives in a luxury setting and loves creating standout guest moments—we’d love to hear from you. Send us your resume and a short note on what makes you a great fit for Delano Dubai. Let’s create something unforgettable, together.