Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Responsible for overseeing the daily housekeeping operations to ensure cleanliness, organization, and guest satisfaction are maintained at a high standard. The role includes supervising staff, managing inventory, and ensuring compliance with health and safety regulations.
Key Responsibilities:
- Supervise housekeeping staff, including scheduling, assigning tasks, and monitoring performance.
- Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and quality standards are met.
- Train and mentor housekeeping staff on proper cleaning techniques and hotel policies.
- Manage housekeeping inventory, including linens, cleaning supplies, and equipment.
- Address guest complaints and resolve housekeeping-related issues promptly.
- Ensure compliance with health and safety standards, including proper handling of chemicals.
- Collaborate with other departments to support overall hotel operations and guest satisfaction.
Qualifications
Your Skills & Qualifications:
- Proficiency in English (both verbal and written) is essential.
- High school diploma or equivalent preferred.
- Minimum of 1 year of supervisory experience in a hotel housekeeping environment.
- Strong training and coaching skills, with a proven ability to develop team members.
- Experience with Hotel Property Management Systems, specifically Oracle.
- Familiarity with HubOS Housekeeping Software is a plus.
- Proactive with a keen attention to detail and a commitment to high standards.
- Strong organizational, leadership, and communication skills.
- Ability to clearly convey information and ideas to others.
- Quick decision-making ability, with a capacity to evaluate and choose the best course of action.
- Ability to work effectively under pressure and in fast-paced, high-stress situations.
- Skilled at listening, understanding, and resolving concerns or issues raised by coworkers and guests.
- Capable of performing duties with attention to detail, efficiency, accuracy, and a cooperative attitude, with minimal supervision.
Additional Information
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Laundered uniform
- Duty Meal
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
