Housekeeping Supervisor

Placed in the heart of the metropolis, Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments. Ibis Doha offers an affordable yet stylish stay combined with a central location. Adagio Doha offers its guests a home away from home in a modern and design-led setting. Guests can choose between studios, 1 bedroom and 2 bedroom apartments that offer great views of Doha’s old town. The hotel is located 15 minutes from Hamad International Airport in close proximity to Msheireb Downtown as well as Souq Waqif.

Sample an array of international cuisine at Charlie’s Corner where we feature Italian, Asian, Arabic and Indian cuisine along with a delectable selection of burgers. Handcrafted artisanal pizzas are our signature offering. Relax and rejuvenate in our Infiniti pool and hi-tech gymnasium. 

Planning & Organizing

• Supervise and coordinate daily activities of the housekeeping team while providing guidance to ensure zero defects, high standards of cleanliness and service.
• Conduct regular inspections of guest rooms, corridors and public areas with attention to details.
• Address guest inquiries and concerns in a prompt manner while ensuring their needs are met. Information must be shared with the rest of the team to ensure service satisfaction and enhance guest’s overall experience.
• Monitor and manage inventory of cleaning supplies and equipment ensuring that all necessary items are stocked and properly maintained.

Operations:

• To ensure that occupied rooms are serviced as per guest movement and operation requirement
• To ensure departure rooms are cleaned and inspected based on the arrival time of the next guest.
• Ensure that maintenance checks and corrections are completed and or planned for preventive maintenance based on the operation.
• Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
• Ensure that equipment is given proper care by the Room Attendants and maintained while being used. 
• Follow the established procedure for lost and found articles.
• Ensures adherence to environmental procedures.
• Conducts training as an ongoing process
• Maintains a record of all assets in the area of responsibility and responsible for key control and issue.
• Ensure proper handover /communication between various shifts.
• Ensures that all guest complaints and requests are dealt promptly and efficiently.

Administration & Team Management

• Ensures that all Departmental Operations Manuals are prepared and updated annually.
• Analyzing all guest complaints, feedbacks and coordinate action plans with the Asst. Executive Housekeeper.
• Awareness of the daily goals and hotel housekeeping goals.
• Ensures maximum efficiency and productivity of the team under his/ her supervision.
• Coordinates the movements of contractors within the hotel as needed.
• Establish staffing requirements based on the occupancy and highlight to the manager in advance.
• Organize team motivational activities
• To meet team on one-on-one basis regularly while conducting grooming standards checks.
• Maintain strong coordination, good working relationship with front office, engineering and rest of the departments.
• Should have a quick response in handling of emergency situations and aware of fire and safety procedures.
• To have a complete knowledge of facilities available in-house.
• Good administrative skills & accuracy and be available to assists in filing and updating of records.
• Ensures that personal grooming is adhered as per standards.

       Hygiene / Personal Safety / Environment/Confidentiality

• Ensure proper care of all equipment and furniture entrusted for He artists use.

• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations, ensures their application & ensures the heartist, guests and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.

       Administration:

• Use the duty shift checklists to ensure tasks are completed
• Adhere to payroll time attendance policies and procedure
• Release inspected rooms and or change status as per actual physical status via Opera system
• Prepare duty roster and perform other administrative tasks using Microsoft Office applications.

Your experience and skills include:

• At least 2 years’ experience in a similar capacity in 5* hotels.
• Experience in an upscale hospitality segment is preferred.
• Strong guest relations and problem solving abilities.
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.