Company Description
Set above the gentle curve of Jimbaran Bay, Raffles Bali is a realm of quiet grace where space, nature and service come together with effortless harmony. Spanning 23 hectares, the resort offers a rare sense of openness, with more than half of its grounds preserved as flourishing greenery. From its hilltops to its coastline, vistas shift between the calm of the ocean and the richness of the tropical landscape, creating a sanctuary of balance and beauty.
Recognised with many international awards, the resort continues to be celebrated for its design, wellbeing philosophy, culinary expression and the exceptional artistry of its service. It is close to the airport and with the added convenience of an onsite heliport, it offers ease of access while preserving a deep sense of seclusion.
Each of the 32 villas features a private pool and garden, shaped to capture light, breeze and tranquillity. Guided by the Raffles Butlers, meaningful experiences unfold, from our Botanical Tour and Birds and Butterflies Watching to cultural encounters that reveal the island’s heritage and spirit. Moments of stillness, reflection and discovery form the rhythm of each stay.
Here, time softens. Nature speaks gently. Every gesture of service is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.
Job Description
The Housekeeping Order Taker serves as the central communication point for the housekeeping department, playing a vital role in ensuring smooth operations and exceptional guest service. This role is responsible for handling and recording guest requests related to housekeeping services, coordinating with housekeeping staff to manage room status updates, maintaining accurate inventory and stock records, and facilitating effective communication between housekeeping and other departments such as the front desk.
By efficiently managing information flow and operational needs, the Housekeeping Order Taker helps maintain high standards of cleanliness, responsiveness, and guest satisfaction throughout the property.
Key Responsibilitie
- Receiving and Processing Requests:
Handle guest calls and requests for housekeeping services (e.g., extra towels, room service), ensuring prompt and accurate response.
- Room Status Management:
Maintain up-to-date records of room statuses (vacant, occupied, cleaned) and communicate this information efficiently to the front desk and other relevant departments.
- Dispatching and Coordination:
Assign tasks to room attendants and housekeeping staff according to guest requests and operational priorities.
- Communication:
Serve as a liaison between housekeeping staff, guests, and other departments such as front desk and maintenance to facilitate smooth operations.
- Record Keeping:
Maintain detailed logs of guest requests, room statuses, lost and found items, and other essential housekeeping information.
- Inventory Management:
Monitor guest supply inventory, coordinating with laundry and other departments to ensure timely restocking.
- Ensuring Guest Satisfaction:
Respond promptly to guest inquiries, resolve issues professionally, and maintain a positive image for the housekeeping department.
Qualifications
- Communication Skills:
Excellent verbal and written communication skills for effective interaction with guests and team members.
- Computer Literacy:
Proficiency in using computer systems and software for logging requests, updating records, and managing communications.
- Organizational Skills:
Ability to multitask, prioritize requests, and maintain accurate, detailed records under tight schedules.
Strong dedication to delivering outstanding service and handling guest concerns with professionalism and empathy.
- Knowledge of Housekeeping Procedures
Familiarity with standard housekeeping operations, protocols and terminology
- Ability to Remain Calm Under Pressure:
Competence in managing emergency situations and guest complaints calmly
- Luxury Hotel Experience is a must
Preference will be given to candidates with experience in luxury hotels.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
