Housekeeping Manager

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

The Manager, Housekeeping is responsible for overseeing the daily operations of the housekeeping department at Banyan Tree Dubai, ensuring that all guest rooms, public areas, and facilities are maintained to the highest standards of cleanliness and hygiene. This role involves managing and training a team, ensuring effective resource allocation, and maintaining a positive guest experience through attention to detail and exceptional service. The Manager, Housekeeping also works closely with other departments to ensure smooth operations and alignment with the luxury standards of Banyan Tree.

Responsibilities

Housekeeping Operations:

• Room & Facility Standards: Oversee the cleanliness and maintenance of guest rooms, suites, corridors, and public areas. Ensure rooms are ready for check-in on time and maintained throughout the guest's stay.
• Quality Control: Conduct regular inspections of rooms and public areas to ensure that cleanliness standards are met. Implement quality control measures and ensure all staff adhere to the highest cleanliness and hygiene standards.
• Inventory & Supplies Management: Manage the inventory of housekeeping supplies and linen, ensuring stock levels are maintained and orders are placed in a timely manner. Oversee laundry operations and manage the quality and quantity of linen used throughout the property.

Guest Satisfaction & Communication:

• Guest Experience: Ensure guest rooms and public areas reflect the luxury standards of the Banyan Tree brand. Address guest feedback, complaints, or special requests related to cleanliness and ensure timely resolution.
• Collaboration with Other Departments: Work closely with Front Office, Engineering, and other departments to ensure seamless operations, especially in areas related to room readiness, guest satisfaction, and maintenance.
• Guest Requests: Manage special guest requests, including extra amenities, room cleaning preferences, or any other housekeeping-related service, ensuring timely delivery.

Team Leadership & Management:

• Supervise & Develop Team: Lead, motivate, and support the housekeeping team, ensuring high standards of cleanliness and service. Provide guidance, conduct training, and monitor performance to ensure continuous improvement.
• Staff Scheduling & Resource Management: Ensure optimal staffing levels and manage departmental schedules to meet operational needs while adhering to budget constraints. Address any staffing challenges promptly.
• Performance Monitoring & Feedback: Conduct performance evaluations, provide constructive feedback, and develop action plans for staff development. Ensure all staff comply with company policies and procedures.

Health, Safety & Hygiene Compliance:

• Safety Standards: Ensure that all health, safety, and hygiene policies are followed by the housekeeping team, particularly in light of cleaning procedures, chemical handling, and emergency protocols.
• Sustainability Practices: Lead initiatives in implementing sustainable housekeeping practices, such as reducing waste, conserving energy, and using eco-friendly cleaning products.
• Training & Compliance: Regularly conduct training sessions on safety standards, proper handling of equipment and chemicals, and emergency evacuation procedures to ensure the team's safety and compliance.

Experience

• Minimum of 3-5 years in a supervisory / leadership role within the housekeeping division, ideally in a luxury hospitality setting.
• Bachelor’s degree in Hospitality Management,Business Administration, or a related field.
• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information.
• Proficiency in relevant software and MS Office Suite.
• Professional and well-presented at all times.
• Customer-centric approach with a passion for hospitality.
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.
• Must be able to handle multiple tasks and adapt to changing priorities.

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success