Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking an enthusiastic and detail-oriented Housekeeping Executive to join our team in Chennai, India. In this pivotal role, you will lead our housekeeping operations, ensuring exceptional cleanliness standards, guest satisfaction, and operational excellence. You will oversee daily housekeeping activities, manage staff effectively, and drive continuous improvement initiatives while maintaining the highest standards of hygiene and professionalism across all areas of the organization.
- Oversee and optimize housekeeping operations to ensure consistent cleanliness and hygiene standards throughout all areas of the facility
- Lead, supervise, and motivate the housekeeping team, providing coaching, training, and performance feedback to foster professional development and maintain high morale
- Plan and organize work schedules, staff assignments, and vacation planning to maximize productivity and resource allocation
- Respond promptly and efficiently to guest requests and requirements, ensuring exceptional customer satisfaction and service delivery
- Implement and enforce company policies, standard operating procedures, and health and safety protocols across all departmental activities
- Conduct regular quality inspections and audits to maintain compliance with organizational standards and identify areas for improvement
- Manage housekeeping budgets, control costs, and recommend process improvements to enhance operational efficiency and departmental productivity
- Maintain accurate documentation, records, and reports related to staff performance, inventory, and departmental operations
- Collaborate with other departments to address guest concerns and coordinate special requests or events
- Identify and recommend changes in methods, equipment, staffing, or procedures to improve departmental standards and overall performance
- Escalate critical matters affecting organizational interests to management with transparency and professionalism
Qualifications
**Required Qualifications:**
- Diploma in Tourism, Hospitality Management, or related field
- Minimum 2 years of relevant experience in housekeeping operations or hospitality management
- Excellent reading, writing, and oral proficiency in English language
- Strong leadership, interpersonal, and team-building skills
- Demonstrated ability to multi-task and perform effectively in stressful, high-pressure situations
- Results-oriented mindset with a keen eye for detail and quality assurance
- Proficiency in housekeeping management systems and basic computer applications
- Knowledge of health, safety, and hygiene standards and protocols
- Professional presentation and grooming standards at all times
- Ability to work collaboratively as a team player and motivate others
**Preferred Qualifications:**
- Proficiency in additional languages; basic understanding of local Tamil or Telugu languages is advantageous
- Experience with budget management and cost control in housekeeping operations
- Certification in hospitality management or housekeeping excellence
- Experience with staff scheduling software and property management systems
- Knowledge of sustainable and eco-friendly housekeeping practices
- Previous experience in a hotel, resort, or corporate facility environment
