Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
To cultivate a pristine, calming, and luxurious atmosphere that embodies the heritage and elegance of Fairmont Cheshire, The Mere. As a Spa and Wellness - Housekeeping Attendant, you play a vital role in ensuring every guest room is flawlessly presented, spotless, comfortable, and thoughtfully detailed. Through precision, pride, and a commitment to excellence, you help create the signature Fairmont experience that transforms each stay into something memorable.
Job Description
- Guest Room Servicing — Prepare and refresh guest rooms to Fairmont’s world‑class luxury standards
- Impeccable Cleanliness — Maintain exceptional presentation of bedrooms, bathrooms, and in‑room amenities
- Linen & Supply Care — Replenish towels, linens, and guest supplies with accuracy and consistency
- Maintenance Reporting — Identify and report maintenance concerns promptly to keep rooms in perfect condition
- Guest Privacy — Handle guest belongings with absolute respect, discretion, and professionalism
- VIP Room Preparation — Support personalised touches and elevated presentation for VIP guests
- Trolley & Storage Upkeep — Maintain organised, clean, and fully stocked housekeeping trolleys and storage areas
- Guest Interaction — Respond warmly and professionally to guest requests with a guest‑first mindset
- Team Collaboration — Work closely with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
- Cleaning Standards — Follow all cleaning procedures, including deep‑cleaning schedules and Fairmont brand standards
- Health & Safety Compliance — Adhere to hygiene, COSHH, and manual‑handling regulations
- Daily Briefings — Participate in briefings and ongoing training to maintain service excellence
- Lost & Found — Support accurate, confidential handling of lost‑and‑found items
- Team Culture — Contribute to a respectful, positive, and supportive team environment
- Fairmont Standards — Uphold Fairmont grooming, communication, and service expectations at all times
Qualifications
- Experience — Minimum 1 year of housekeeping or cleaning experience, ideally in a luxury hotel
- Attention to Detail — Strong eye for detail and pride in delivering exceptional standards
- Cleaning Knowledge — Understanding of cleaning techniques, hygiene standards, and room presentation
- Health & Safety — Awareness of UK health & safety regulations, including COSHH (training available)
- Teamwork & Independence — Ability to work both independently and collaboratively
- Time Management — Strong organisational and prioritisation skills
- Professionalism — Courteous, professional, and guest‑focused approach
- Physical Capability — Ability to meet the physical demands of the role
- Passion for Hospitality — Genuine enthusiasm for luxury service and creating memorable guest experiences
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
